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Refund & Cancellation Policy

Welcome to Deep Knowledge Analytics!

Please contact us immediately in case you want to cancel the order.


Kindly note, that eBooks presented on our Website refer to the digital content, which shall be supplied in an intangible form. UK legislation (the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) provides for special terms and conditions regarding refund and cancellation of digital content.


eBook cancellation

Once you purchase the eBook, you have 14 days in which to change your mind and request a refund if you have not downloaded it. Once you have successfully downloaded the eBook, you are no longer eligible for a refund.


eBook refund

To request a refund, please use the contact form or email us directly at:


Please include your order number and reason for cancellation when contacting us so we can assist with your request as efficiently as possible.  If you have purchased an eBook from another vendor, you will need to contact them directly to request a refund. We are only able to refund purchases made at


Refunds will be made to the same payment method you used to make the order.

When a refund is granted, we'll remove access to the eBook and your money will be returned.


Kindly note, that refunds will not be granted in situations of purchase abuse.


You can download a copy of these conditions using the link at the bottom of this page.

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